How we work
Our design point of view
Every engagement is different.
We find blending human centred design techniques with agile project delivery is useful to co-create solutions with diverse project stakeholders, bringing innovation into the design process.
We try and keep engagements simple. Whether the foundation of the project is co-creation or advisory, each engagement typically includes three phases of work.
Discovery
Discovery involves careful investigation. It requires curiosity and objectivity to develop meaningful findings, identify patterns and potential change directions.
Outcomes include:
- Stakeholder engagement in the problem, and a shared understanding of the context and culture of the environment.
- Fact base that considers employee, employer, market and external perspectives.
- Critique of the problem and stakeholder alignment on the potential design direction.
Design
Envisions future design possibilities. It is taking the idea’s developed during discovery to test and develop specific change directions.
Outcomes include:
- Prototyping solutions through fast iterations.
- Selecting the optimal solution that aligns with the constraints and opportunities developed during discovery.
- Aligning or ‘converging’ stakeholders on the solution.
Implement
Transition of the design to practical implementation.
Outcomes include:
- Drafting of supporting documents and policies
- Development of change impact assessments
- Creation of communications.
^HCD comes from the design thinking discipline. The techniques are regularly used by User Experience (UX) designers who design how people interact with the experience of the product or service and User Interface (UI) designers construct the actual product or service.
Contact us
We tailor each engagement to your specific needs.
If you are a specialist and would like to co-lab with us reach out.
Aidan is Melbourne based, spending time between Sydney and Melbourne.